For insurers & warranty providers
Device recovery & replacement for insurers.
We take over damaged, swapped and returned devices from insurance and warranty claims – with diagnostics, certified data erasure, recovery and per-device reporting. On request, we also supply suitable refurbished replacement devices. Strictly B2B, handled in Germany and across the EU.
Services
What we handle for insurers.
Buyback & recovery of claims devices
Write-offs, beyond-economic-repair devices and old devices collected after replacement (salvage). Fair residual values, including for faulty devices.
Diagnostics & grading
Functional testing, condition grading and documentation for every device.
Certified data erasure
Erasure with Blancco in line with NIST SP 800-88 (Clear or Purge, depending on the storage medium) and a digitally signed erasure certificate per device. Storage media that cannot be erased are physically destroyed.
Refurbished replacement devices
Tested, refurbished smartphones, tablets and laptops as replacements for claims – B2B, with models and quantities agreed in advance.
Parts harvesting & certified recycling
Usable components are recovered; the remainder goes to certified recycling.
Reporting
Analysis per IMEI or serial number, mapped to the claim number. Optional CO₂ report: emissions avoided compared with buying new, reported separately.
Repairs are not our core business – on request we coordinate them via partners.
Process
How it works.
- 01
Handover or collection
Individually or consolidated, in Germany and across the EU.
- 02
Goods-in & registration
Every device is registered with its IMEI or serial number and your claim number.
- 03
Diagnostics, grading & data erasure
Functional testing, condition grading and certified erasure with Blancco.
- 04
Recovery or replacement device
Remarketing, parts harvesting or recycling – with a suitable refurbished replacement on request.
- 05
Reporting & settlement
Per-device analysis by claim number, erasure certificates and settlement.
Trust
Experience with insurance and warranty programmes.
500,000+
devices processed
Since 2019
Using Blancco – now an ITAD Silver Partner
20+ countries
Partner network across Europe and beyond
Twistringen
Our own site in Lower Saxony, Germany
Erasure software used: Blancco – according to the manufacturer, BSI-approved and certified by TÜV Saarland and ADISA, among others.
Learn more
- How buying back used corporate IT works: IT buyback
- Which erasure methods we use for each storage medium: Certified data erasure
- How devices are tested, refurbished and remarketed: Refurbishment & remarketing
- What happens to usable components from faulty devices: Parts harvesting
- What matters with refurbished replacement devices: Guide: refurbished devices for business
- Background on repair, replacement and residual value: Guide: what happens to devices from insurance claims?
Good to know
Questions from insurers.
Do you also buy faulty or heavily damaged devices?
Yes. Write-offs and beyond-economic-repair devices often still have a residual value, for example through usable components. Anything that cannot be recovered goes to certified recycling.
Do you supply replacement devices?
Yes. We supply tested, refurbished smartphones, tablets and laptops as replacements for claims – strictly B2B, with models and quantities agreed in advance.
Do you offer repairs?
Repairs are not our core business. On request, we coordinate them via partners.
How are devices mapped to a claim number?
At goods-in, we register every device with its IMEI or serial number and the claim number you provide. Diagnostics, the erasure certificate and the recovery outcome are mapped to that number in the per-device report.
Do you work outside Germany?
Yes. We handle handovers and collections in Germany and across the EU.
Discuss your programme.
Briefly describe your insurance or warranty programme – we will get back to you with a proposal for handling it.
Send an enquiry